Privacy Policy

Last updated: May 24, 2026

This Privacy Policy describes how StatusPing ("we", "our", or "us") collects, uses, and shares your personal information when you use our website monitoring service.

Information We Collect

Information You Provide

  • Account Information: When you create an account, we collect your email address, name, and password.
  • Monitor Configuration: We store information about the websites and APIs you configure for monitoring, including URLs, check intervals, and alert settings.
  • Payment Information: When you subscribe to our service, we collect billing information through our payment processor Stripe.
  • Communications: When you contact us, we collect the information you provide in those communications.

Information We Collect Automatically

  • Monitoring Data: We collect data from checking your websites and APIs, including response times, status codes, and availability metrics.
  • Usage Data: We collect information about how you use our service, including features accessed and actions taken.
  • Device Information: We collect information about the device you use to access our service, including IP address, browser type, and operating system.
  • Cookies and Similar Technologies: We use cookies and similar technologies to enhance your experience and collect usage information.

How We Use Your Information

We use the information we collect to:

  • Monitor your websites and APIs as configured
  • Send you alerts when downtime or issues are detected
  • Display uptime statistics and performance metrics
  • Process payments and prevent fraud
  • Send you technical notices and support messages
  • Improve our monitoring accuracy and service reliability
  • Comply with legal obligations

Information Sharing and Disclosure

We may share your information in the following circumstances:

With Service Providers

We share information with third-party service providers who perform services on our behalf, including:

  • Payment processing (Stripe)
  • Email delivery (Resend)
  • Analytics (PostHog)
  • Error tracking (Sentry)
  • Hosting and infrastructure (Vercel, Supabase)

For Legal Reasons

We may share information if we believe it's necessary to:

  • Comply with legal obligations
  • Protect our rights and property
  • Prevent fraud or security issues
  • Protect the safety of our users

Business Transfers

If we're involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

  • Encryption of data in transit and at rest
  • Regular security assessments
  • Access controls and authentication
  • Regular backups and disaster recovery procedures

Data Retention

We retain your personal information for as long as necessary to provide our service and fulfill the purposes outlined in this Privacy Policy. We may retain certain information for longer periods where required by law or for legitimate business purposes.

Your Rights and Choices

Depending on your location, you may have the following rights:

  • Access: Request access to your personal information
  • Correction: Request correction of inaccurate information
  • Deletion: Request deletion of your personal information
  • Portability: Request a copy of your data in a portable format
  • Objection: Object to certain processing of your information
  • Restriction: Request restriction of processing

To exercise these rights, please contact us at privacy@statusping.io.

Cookies and Tracking Technologies

We use the following types of cookies:

  • Essential Cookies: Required for the service to function properly
  • Performance Cookies: Help us understand how you use our service
  • Functionality Cookies: Remember your preferences and settings
  • Marketing Cookies: Used to deliver relevant advertisements (with your consent)

You can control cookies through your browser settings, but disabling certain cookies may affect the functionality of our service.

International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure that such transfers comply with applicable data protection laws and implement appropriate safeguards to protect your information.

Children's Privacy

Our service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically.

Contact Us

If you have any questions about this Privacy Policy, please contact us:

  • Email: privacy@statusping.io
  • Support: support@statusping.io

Data Protection Officer

If you are in the European Economic Area (EEA), you have the right to contact our Data Protection Officer:

  • Email: dpo@statusping.io

You also have the right to lodge a complaint with your local data protection authority if you believe we have not handled your personal information in accordance with applicable law.